Service and repair
Service and repair for machines and systems
If your machine is at a standstill, we look for the fault on site or by remote access. We replace defective components such as frequency inverters, servo drives, PLC modules or operator panels with suitable spare parts, fit them and put the machine back into operation.
Selected customers
Troubleshooting, spare part and installation from a single source
We identify the fault, supply the suitable spare part, fit it and document what we have changed.
One central contact
Your enquiry goes directly to our technical team and is recorded with system, fault pattern and urgency.
Troubleshooting on site
At the machine, we take measurements on the controls, drives and sensors and narrow down the cause. We clarify a lot in advance by remote access.
Remedy with documentation
We record every change and recommendation in writing. On the next visit, we and your maintenance team know what was last changed.
Systems we support
Service and repair concern the electrical system and controls of all kinds of machines. We help with faults on these groups of systems:
Machines for manufacturing, forming, machining and processing parts or materials.
Assembly stations, robot cells and systems for feeding, joining or positioning.
Systems for material transport, sorting, product guidance and packaging.
Test benches and custom-built machines for defined processes and particular production tasks.
Your machine belongs to a different group? Feel free to send us an enquiry.
Supplying and fitting suitable spare parts
Once the defective component has been found, we obtain a suitable spare part, fit it and transfer parameters and program version. A repair at board level is rarely worthwhile for these devices; replacement gets the machine back into operation sooner. If a device has been discontinued, we propose a successor.
- Frequency inverters and drive controllers
- Servo drives and servo motors
- PLCs, I/O modules and bus components
- Operator panels and visualisation
- Sensors, switchgear and power supplies
Is your system at a standstill?
Describe the fault and the controls of your system. We will get back to you personally and clarify remote assistance or an on-site visit with you.
Remote assistance, on-site visits and spare parts
How we help depends on the fault: we clarify a lot remotely, we identify the fault on site at the machine, and we bring the suitable spare part with us or deliver it later.
Remote assistance
Where data and remote access are sufficient, we help throughout Germany.
Spare parts
We obtain suitable spare parts, fit them and put the machine back into operation.
On-site visits
We carry out on-site visits regionally in the Regensburg area.
Maintenance
We combine recurring maintenance in a maintenance contract or in NIKLAS CARE.
How a service enquiry is handled
We provide remote assistance throughout Germany if data and remote access are sufficient. We work on site regionally. We define the diagnostic scope, access and effort before the order; we agree additional changes, material or travel with you in advance.
We record the system, fault pattern, time, safety situation and impact on production with you.
Where technically possible, we check logic, programs, messages and changes by remote access.
At the machine we take measurements, narrow down the cause and tell you which part needs to be replaced.
We supply the suitable spare part, fit it, transfer the parameters and put the machine back into operation.
Frequently asked questions about service and repair
When a machine is at a standstill, a precise description of the fault helps most. Here you can read how we deal with faults, what information we need and how costs arise.
How do you diagnose machine and robot faults?
We record the system, fault pattern, time, impact on production, program version, current safety situation and measures already taken.
Log data, signal states, changes and reproducible aborts help to narrow down the cause.
We then define the diagnostic scope and responsibilities and decide together with you: remote assistance, on-site troubleshooting, spare part or modification project.
Do you also repair frequency inverters or circuit boards?
A repair at board level is rarely worthwhile for frequency inverters, servo controllers or operator panels. We replace the defective device with a suitable spare part.
We transfer parameters, firmware and program version to the new device and put the machine back into operation.
If the device has been discontinued, we propose a successor and adapt the wiring, parameters or program. If more than one device needs replacing, a retrofit often makes sense.
When is remote assistance enough and when is an on-site visit necessary?
- Remote assistance is enough if the fault can be eliminated via the program, messages and signal states. With remote access set up, this works throughout Germany.
- Mechanical damage, measurements or the replacement of components usually require an on-site visit.
- We offer on-site service regionally; we agree the location, scope and date with you. The diagnosis shows whether it can also be done remotely.
What information do you need for a targeted fault diagnosis?
Tell us the manufacturer, system type, location and the affected controller or robot type.
Send the message text, time, frequency, photos or screenshots and the last sequence that worked.
Add previous changes, measures taken, impact on production and existing backups, circuit diagrams and program versions.
A contact person who can be reached and agreed remote access make queries and checks easier.
Do you support third-party systems without an existing NIKLAS CARE contract?
Yes, provided the technical requirements are met: usable documentation, accessible programs, suitable tools and clear system responsibility.
We tell you before the order whether we can help and whether an inventory is needed first.
For ongoing support with NIKLAS CARE, we define the scope of systems, access, contact persons and limits of service at the start.
Which service hours and response times can we plan for support?
With NIKLAS CARE, qualified processing begins on the next working day or within 8 or 4 business hours, depending on the package.
With CARE, response means the start of qualified processing; restoration depends on the fault, the work, spare parts and access to the system.
Without a CARE contract, the service hours from your order apply. Urgency, shift pattern and criticality of the system determine which service hours and escalation paths we agree.
How do you separate the diagnostic order, further measures and costs?
First you commission only the diagnosis. Its scope depends on the fault pattern, the available information and access; we discuss the follow-up measure after the investigation.
Costs depend on the scope of support and the effort; travel, material, third-party systems and additional changes may be charged separately.
With NIKLAS CARE, we first check what your package covers. We document recommendations and changes made in every case.
Request service or repair
Tell us the system, location, fault text and time. Add the impact on production, program version and measures already taken. Photos or videos help us narrow down the fault faster; we agree the diagnostic order, access and next step with you.
Simon Niklas
Mechanical engineer, M.Sc.
+49 941 56956720[email protected]
“Good engineering proves itself in day-to-day production. That is why we combine technical planning with a close understanding of process, operation and maintenance.”
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