NIKLAS CARE
Maintenance contract and service with NIKLAS CARE
NIKLAS CARE is our maintenance contract for automation systems. It includes fixed inspection intervals, backed-up program versions and a fixed allowance of remote maintenance via remote support in three packages: Essential, Plus and Priority.
Essential, Plus and Priority compared
The packages build on each other. Which one fits depends on how critical the system is, how many shifts it runs in and how much your own maintenance team handles.
| Service | EssentialA solid entry level for systems with their own maintenance team. | PlusRecommended standard for SMEs and multi-shift operation. | PriorityFor bottleneck systems with a high impact in case of failure. |
|---|---|---|---|
| Portal & system file | Service portal and digital system file | Service portal and digital system file | Service portal and digital system file |
| Backup & versions | Annual backup and version check | Quarterly backup and version check | Quarterly check and backup after service visits |
| Remote support | 4 hours of remote support per year | 12 hours of remote support per year | 24 hours of remote support per year |
| Qualified processing | Qualified processing begins on the next working day | Qualified processing begins within 8 business hours | Qualified processing begins within 4 business hours |
| On-site maintenance | Not included in the package | One preventive on-site day per year | Two preventive on-site days per year |
| Reports & review | Annual compact condition report | Condition report after maintenance plus annual review | Quarterly review and highest reserved priority |
Response time means: within this time we begin qualified processing. How long the remedy takes depends on the fault pattern and the measure required. Service hours, system limits and scope of services are set out in your individual quotation.
Services for ongoing operation
The NIKLAS CARE contract defines the scope of systems, contact channels, response times and inspection intervals. Your team always knows whom to call and what is included.
System base & contact persons
During onboarding, we record in writing the scope of systems, documentation, program versions, remote access, contact persons and escalation path.
Maintenance & condition check
We inspect at fixed intervals with visual and functional checks, assess wear and tell you which measure is due first.
Support & response channels
We document and technically assess every report and process it according to the service level you have booked. We decide with you whether remote diagnosis is sufficient or whether we come to you.
Condition assessment & documentation
We check data versions, write service reports and assess the condition of the system. System and documentation stay at the same status.
Plan maintenance for your system
Tell us about your systems and how quickly you need help. We will suggest the right service level.
Managing system files and service cases centrally
In NIKLAS CARE Connect you find the system file, documents, service cases and maintenance records in one web interface.
Sharing documents and service information
Production, maintenance and our service team see the same documents. In the event of a fault, we do not first have to ask for the circuit diagram or program version.
System file
You find documentation, contact persons and service history in one place.
Service case
You report faults with the most important details directly for the system.
Maintenance and status
You track the processing status, inspections and agreed measures.
We set up portal access and the digital system file together at the start of the contract. Response time and scope of service depend on the package: Essential, Plus or Priority.
Maintenance contracts for our own and third-party systems
We take systems that we have built or modernised directly into NIKLAS CARE. For third-party systems, we first check technology, documentation, program versions and system limits in an inventory.
For our own systems and systems we have modernised, we know the technology, software version and documentation. That is why support begins directly after project acceptance or the retrofit.
For third-party systems, we conclude maintenance contracts after a technical inventory. For this we need usable system documentation, access to the program versions and clearly defined system responsibility.
Scope of services of NIKLAS CARE
NIKLAS CARE covers ongoing support and preventive maintenance. Your statutory warranty rights remain unaffected; you commission changes to the system separately.
Spare and wear parts, travel outside the agreed zone, third-party systems and project changes are not included as a flat rate. What is charged separately is stated in your quotation.
Which NIKLAS CARE package suits your system?
In a short conversation, we clarify how critical your system is, how many shifts it runs in, what your maintenance team covers itself and how quickly we should respond. You then receive a quotation for the right package.
Simon Niklas
Mechanical engineer, M.Sc.
+49 941 56956720[email protected]
“Good engineering proves itself in day-to-day production. That is why we combine technical planning with a close understanding of process, operation and maintenance.”
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