TECHNICAL SUPPORT & HOTLINE
Our technical support team records the system, fault pattern and production impact, assists with remote diagnostics and coordinates the appropriate action.
SERVICE & SUPPORT
NIKLAS ENGINEERING
02
01
A dedicated contact instead of call forwarding
02
Structured remote diagnostics
03
Traceable corrective actions
WHAT YOU RECEIVE
From the initial fault report to the agreed action, responsibilities and information remain transparent.
01
AVAILABILITY
Your enquiry reaches our technical team directly and is recorded together with the system, fault pattern and urgency.
02
DIAGNOSTICS
We review programs, messages and safe states to narrow down the cause and appropriate action quickly.
03
IMPLEMENTATION
Changes and recommendations are documented clearly, keeping the technical knowledge available for future service work.
HOW WE WORK
For diagnostics, we record system status, messages, program version, time of occurrence, safety status and actions already taken.
01
The system, fault pattern, time of occurrence, safety status and production impact are assessed together.
02
Where technically possible, we review logic, programs, messages and changes via remote access.
03
You receive a clear recommendation: remote resolution, on-site service, spare part or planned modification.
DISCUSS YOUR PROJECT WITH US
Call us or send the key system and fault information. Agreed response times depend on the order or NIKLAS CARE package.